Formula: cost per user * number of spaces (i.e. number of users in the company on Roolz platform) + 20% VAT = total cost.

VAT is calculated automatically. If you have purchased a subscription and the price has increased, you do not need to pay anything extra while the subscription is still valid.

What is a company profile and why is it needed?

A company profile is a "business card" of your company on Roolz.

Most participants evaluate your company before responding to your freight or transport offer.

In addition, a well-filled profile allows you to advertise your organization for free in the companies directory. It will be more visible and will also be placed higher in the list where customers often look for new partners.

Top 5 benefits of working on Roolz platform:

1. Internationality. A distinctive advantage of Roolz exchange. Cargo owners, carriers and forwarders can easily find each other on any directions (CIS, EU, Asia, China), expanding opportunities for effective cooperation.

2. Optimization and reduction of transportation costs. Private bidding among regular partners and a public exchange provide an opportunity to select the best offers, helping to reduce transportation costs by 10-25%. Competitive bidding attracts new carriers and freight owners, improving flexibility, and increasing the competitiveness of the existing partners.

3. Processes automation. The auto-matching system allows users to quickly find the transportation offer they need, saving time and reducing the number of "empty" runs. It also reduces labor costs, increases productivity and allows logisticians to handle more tasks faster.

4. Flexibility in transportation choices. The platform supports various types of cargo and vehicles: from standard tents and refrigerated trucks to tanks and platforms.

5. Transparency and risk reduction. Roolz centralizes important data, which not only ensures transparency but also the security for the company. Users can monitor market prices and receive up-to-date information that can help them make informed and timely decisions.

Credits are Roolz currency. It is necessary for those who work on the private exchange. Now you can buy additional private offers placement with credits, i.e. above your plan limit.

To buy credits:

To cancel the subscription:

Imagine Roolz both as a social network and a messenger for the trucking industry. The platform allows its users to maintain both corporate as well as personal database of counterparties and customers.

What you can and can't do with contacts

• You can add users to your personal contacts, just like in the phonebook.

• If you are a member of a company, you can see both your personal contacts as well as those of your colleagues in the contact list, i.e. company contacts. You can quickly find and contact the right person in the company.

• You can also remove users from your contacts. To do this, open the user's profile. Next to the "Message" button, you will see the "Delete from contacts" icon.

• If a user has blocked you (blacklisted you), you won't be able to add them to your contacts.

• You can't change another user's first name, last name or other data.

• You cannot add company contacts to the blacklist.

• When you block a user, both you and the user cannot add each other to contacts or send messages in a chat.

This point relates to the posting of private offers.

If the limit of private offers in your plan is 10, these 10 limits apply to one user of this company. Each user added to the company gives +10 free private offers for the whole company. Thus, if 10 users are added to your company, each of them has 10 limits. The total limit for one company will be 100 private offers (the formula is: number of limits * by the number of users in the company).

Roolz is a new generation system and is built on different principles. Roolz is an IT company, not an intermediary, freight forwarder or broker. The platform does not take a commission from the cost of transportation. That eliminates conflicts of interest and makes the platform as transparent and profitable as possible for all participants in the freight transportation market.

Unlike Atrucks, Loginet and 1C, Roolz not only provides a private exchange but also has a public exchange for spot transportation, bidding modes and a business messenger in one place. You can work with Roolz from anywhere. The platform's website is also adapted for cell phones. For the convenience of drivers, Roolz also developed Roolz Driver app.

Roolz features:

• Placing freight and transport offers, bidding, participating and promoting your company profile for free. We make our money by providing advanced functionality to large companies for contract logistics. This combination of functionality within one solution is unique even without Roolz Driver mobile app;

• The exchange has its own companies directory where users can conveniently view all registered companies at once. This distinguishes us from most freight exchanges.

• Roolz is a flexible system which generally does not require separate enhancements, only customizations within the system;

• Roolz optimizes the speed of many processes and automates routine tasks. This allows the logistician to save 10-40 hours per month. Thus, the logistician can handle more shipments per month.

Yes, you can. To do this you need to register on the platform. If you represent a company, create company profile so that the number of responses to your offers is much higher.

The free plan includes:

• Publication of cargo and transport without limits;

• Search for cargo and transport without limits;

• Viewing offers and bidding: 80 offers (per user).

• Communication with potential partners or colleagues in Roolz messenger directly on the exchange.

Discover Roolz, a modern digital platform for organizing freight transportation!

You'll find a lot of useful information and lifehacks in the sections below ⬇️

1. Photo — people trust users more if they have a real photograph;

2. Middle name;

3. Country — displayed as the flag of the country where you live;

4. About — a brief description of yourself, your experience, achievements and services;

5. Contact information — personal and work phone numbers, personal and work email, Skype;

6. A link to your company's website.

Roolz user profile is your profile that is visible to all registered users.

The profile is like your social media page, but in the world of trucking. Fill it out as thoroughly as possible. Include all contact information, add a photo, tell us who you are and what services you provide. A well-filled profile with a photo is more trustworthy and increases recognition among other users.

Yes, you can! The "Make public" checkbox is selected by default.

However, if you removed it during registration and want to make the company public in the future, you can do this if you are the Administrator or the Owner of the company.

Follow these steps:

Roolz is a multifunctional IT platform for finding partners in the freight transportation industry. It is aimed at cargo owners, carriers, forwarders, dispatchers and other participants in the logistics chain. The system provides convenient interaction between all parties.

Transportation geography: Roolz helps to efficiently organize cargo transportation not only around Belarus, Russia but also to international destinations, including CIS—China, Russia—Asia, Belarus—Asia and other routes.

Multilingual: the platform is translated into 10 languages including Russian, English, German, French, Chinese and others for the convenience of users.

Roolz platform has:

How to register on Roolz via email with the invitation link to the company?

To add or change data:

How to register on Roolz from a mobile device?

How to change, add or remove a login method?

On the authorization methods page you can:

• Add, change or delete a phone number. Confirmation of the new number occurs by entering

  the code that will be sent in an SMS message to the new phone number.

• Add, change, or delete an email address. You will receive an email with a link that you must click to confirm your email address. This is important for the security of your account.

• Set, change, or delete the password. It must be longer than 8 characters and contain at least one number and one letter. If the password already exists, changing or deleting it requires entering your current password. If you have forgotten your password, click on the "Recover" button, and a password reset link will be sent to your email.

• Enable or disable authorization via Google. The email address specified in the service must match the email address in your Roolz account.

When user profile is 100% complete, it displays such information as:

1. Brand name*, not a legal entity, but the name of your brand. For example, you are Euromarket LLC and your supermarket chain is called EuroFoods. Specify EuroFoods. The legal name is specified separately after the company is created;

2. Company logo, if not set, a system logo is generated in the form of a random color with the first letter of the business name on it;

3. Cover, helps to stand out. If you don't have any ready-made covers, Roolz designers are always ready to help you create one for your company for free. Contact our support team at [email protected].

4. Short description, like a slogan, which can be 255 characters maximum;

5. Role in logistics*, carrier, forwarder-carrier, forwarder, shipper, shipper-carrier, dispatcher, customs broker, warehouse provider;

6. Employees*, only for the companies;

7. Fleet size*, for carrier roles only;

8. Shipments per month*, for all roles except customs broker and warehouse provider;

9. Associations, checklist

1. Long company description, you must enter the information from "About" field;

2. Type of company*, companies (like LTD), enterpreneurs (like SP);

3. Transport license, availability;

4. Freight forwarding license, availability;

5. Contact information, phone number, email* and website;

1. International transportation (to/from), checklist;

2. Domestic transportation, checklist;

3. Types of transportation, road/maritime/air/railway/multimodal cargo transportation;

4. Types of cargo and transportation, checklist;

5. Logistics services, checklist;

1. Customs services, checklist, with customs role in logistics only;

1. Company (or sole proprietorship) legal data and credentials, date of registration, registration number, full registered name, tax number, legal address, mailing address;

2. Registration country*, checklist;

*Required fields

Roolz has 5 plans, each one covers a different purpose:

1. Free — for those who rarely carry out shipping and have few partners. Includes:

• Viewing offers and participating in bidding: 80 offers (per company).

• Private offers: 10 for free (per user).

1. Beginner — for entrepreneurs and companies with a small volume of transportation. Includes:

• Viewing offers and participating in bidding: 500 offers (per user).

• Private offers: 50 for free (per user).

1. Pro — for developing companies that need to streamline and speed up the organization of cargo transportation. Includes:

• Viewing offers and participating in bidding: no limits.

• Private offers: 100 for free (per user).

1. Expert — for those who are actively working in contract logistics and spot market. Includes:

• Viewing offers and participating in bidding: no limits.

• Private offers: 200 for free (per user).

1. Enterprise — for companies that need to streamline, simplify and speed up the organization of transporting large volumes within departments. Includes:

• Viewing offers and participating in bidding: no limits.

• Private offers: personalized.

Who can create a company?

Individual entrepreneurs and representatives of legal entities, organizations, companies, firms or enterprises can create a business account, i.e. Company, for free.

Roolz is a flexible system that can be used successfully by both individual entrepreneurs or large companies. Any employee of a company can create company profile on the platform and quickly invite their colleagues and management to join.

The creator immediately becomes the Owner of the company. Therefore, we recommend granting the right to create Roolz business account to the user with the appropriate responsibility.

Often, a logistician or purchaser starts using Roolz individually for their own transportation and invites colleagues later. Ultimately, the company will start to actively use Roolz platform. There are also many progressive managers who come and start a company themselves.

How to create a Company?

An interactive window to help you figure out how to do this (you can scroll through it):

Text guide:

This information is enough to create a company in the system, but for successful cooperation with other companies all other data should ideally be filled in, such as legal name, registration date, registration number, tax number (if any) and others. Administrators and the Owner of the company can add or modify this information by going to the "Settings" mode under the company name in the upper right corner of the freight and transportation search page in the "Company account" tab.

How to log in?

How to log in if I forgot my password? (Only for those who registered by email)

How to register on Roolz from PC

If you have multiple companies and don't know how to switch between them:

Do you check companies? How can I be sure the counterparty is reliable?

Most frequently, the verification status is required to work on a public exchange when organizing transportation between unfamiliar or unknown companies. Most shipments on Roolz take place within the private exchange among trusted and familiar partners.

In addition, participants can work on the platform without verification due to for the following reasons:

1. Participant has not submitted a verification request;

2. Participant does not pass the verification criteria;

3. We cannot sufficiently verify a company or entrepreneur due to the lack of necessary information about the company and the lack of reliable sources of verification. This usually happens due to the specific country of registration of the company or entrepreneur.

Roolz is an open and free platform where different companies from many countries can join. You choose who you want to work with and how.

Test Environment

To begin integration and test your requests, you’ll need to create a company account in our test environment: test.roolz.tech.

Getting an API Key

To start working with our public API, you need to generate an API key, which will be used to authorize requests within our system. Follow these steps:

1. Open "Management" section at the top right of Roolz exchange.

2. In the pop-up window titled "Company Account", click "API Key: Yes, generate".

3. Copy your company’s API key and use it to enable integration.

Switching environment from Test to Production

Once you completed and configured your integration in our test environment, please contact our technical support team to receive access credentials for the production server. After that, you’ll be able to generate an API key on the main platform and then, by using the server address provided by the support, to fully activate your integration with Roolz.

The best option is to periodically log into Roolz platform so that you can track all activity in full.

There are also 2 types of notifications:

1. An email sent to the address specified in your account's authorization methods. This notification comes when you offer:

• Receives the first matchings from an automatic search for suitable offers (an email with an update on the number of offers suitable for you may come every morning);

• Receives new bids;

• Sent to the winner of the auction to confirm their intention to cooperate in a timely manner.

1. Push notifications in the browser for new messages in chats.

Public exchange is an open platform that helps shippers and carriers find each other quickly and conveniently for cooperation in freight transportation. As a rule, public exchange organizes spot transport, i.e. short-term and one-time offers without concluding a long-term contract.

Private exchange is a closed platform where you can search, offer and organize transport among your trusted partners in a private, comfortable and transparent way. Private exchange also allows you to systematically and centrally develop and control your base of contractors and customers in freight transportation. Private exchange is dedicated to cooperation with regular and trustworthy partners. It is usually used for contract logistics.

Companies with a large number of published and up-to-date offers are always displayed on the top.

To promote your company in the directory, we recommend:

1. To list all your freight and available vehicles on the public exchange.

2. To fill in your company profile and add a cover photo. This will help you stand out.

1. Company role in logistics, carrier, forwarder-carrier, forwarder, shipper, shipper-carrier, dispatcher, customs broker, warehouse provider;

2. Fleet size, for carrier roles only;

3. Company size, only for companies. Entrepreneurs do not need to fill this out;

4. Modes of transportation, road/maritime/air/railway/multimodal cargo transportation;

5. Country of registration, checklist;

6. Shipments per month, for all roles except customs broker and warehouse provider;

7. Types of cargo and transportation, checklist;

8. Logistics services, checklist;

9. Customs services, checklist, with customs role in logistics only;

10. International transportation, checklist;

11. Domestic transportation, checklist;

12. Business type, companies (like LTD), enterpreneurs (like SP).

1. If the profile is public, other users can find it in the companies directory. When profile is public, it gets additional advertising and customer exposure through the display in Roolz directory and browser search engines.

2. If profile is private, it will not appear in the companies directory, but it can be invited as a partner.

There are several ways to find a private company profile:

• By link;

• Through your employee profiles, if you know them;

• Through published offers on the exchange.

How to distinguish private exchange offers from public offers on freight and transport search page?

Freight search page is a single window where all available offers are displayed for you, including the private ones from your partners. Such offers have special indication of a black plate with the text "‎Private"‎. There is also a similar indication in the offer view in the upper left corner under the offer name.

If you are a shipper and only work with trusted partners, but are also looking for new ones, you can publish duplicates of your private offers on the public exchange. This is how "Partners selection"‎ feature works.

If you're a carrier, offers with "Partners selection" feature are a great way to get into customer's private exchange.

How to add users to a company?

Company field values

Offers field values

Bid's privacy is an additional setting in the offer, thanks to which the owner of the offer can regulate what information participants can see about competitors' bids.

Information that can be made private:

• Participants. Only other participants of your offer are visible.

• Bids. Only the information about the bids made on your offer is visible.

• Comments. Only comments from other bidders in your offer are visible.

How to search for vehicle?

There are 2 ways:

1. Automatic. Publish your freight offer and the system will automatically start searching and selecting suitable vehicle offers. Once they're found, you will receive a notification to your email with a list of suitable offers. You can click on any offer to view it in full. Similarly, carriers will also see that your freight is suitable for them.

2. Manual. Open "Search freight and transport" page, switch to the "Vehicle" tab above the search bar.

The search with filters is also available on the private exchange on the sent and received offers page.

In addition to searching with filters, you can find vehicles in:

• User profile. If a user posted public offers, these will be displayed in their profile. You do not need to write and disturb the person unnecessarily while others do not need to distract you.

• Company profile. If a company posted public offers, they are displayed in the company's profile.

There is also a feature called "Partners selection".

If you are a shipper and only work with trusted partners but want to find new ones, you can publish duplicates of your private offers on the public exchange.

And if you are a carrier, partner selection offers are a great way to get into the customer's private exchange.

To enable "Partners selection" mode you need to:

The field is available to all roles in logistics.

Displayed only for the Customs agent role (customs_agent) in the "Logistics services" section.

An interactive window will help you find out how to integrate your company with SpotGo (browse):

Text instruction:

If you are planning to use SpotGo to publish offers, please note that it is a paid platform that has more than 12 top European marketplaces with shipments for transportation to/from Europe (it does not have Russian exchanges). And now Roolz users can receive real-time freight offers from SpotGo, choose the best conditions and place offers instantly, optimizing work and reducing search time.

Step-by-step guide on how to connect to SpotGo:

The next step is to set up the integration on SpotGo side.

Congratulations! The integration has been successfully set up 🎉 Now you get more feedback on your offers and can choose the best options for your company! Digital logistics is easy when you have the right tools. 🚀

Steps of processing your bid:

1. created — You have placed a bid on the offer that you like. This bid is considered active.

2. accepted — Your bid has been selected by the shipper and you have to confirm it.

3. confirmed — You have confirmed your win.

4. won — Your bid has won and the transportation is yours - congratulations! 🎉

But your bid can also have "Cancelled" status cancelled (if you cancelled it) or "Rejected" rejected (if the shipper cancelled it manually or selected another bid).

If your bid was cancelled, there can be 3 reasons:

1. If the shipper has rejected your bid manually or the offer has been deleted/closed, then you will see "Rejected" indicator rejected.

2. If the shipper has chosen another bid, then you will see "Lost: another bid has been chosen" lost_to_another.

3. If you have not confirmed your bid on time, then you will see "You have not confirmed the bid" confirm_runout.

"Bargain" mode also has additional labels for the top-1 bid accounting for the taxation type:

• "Best with VAT" - if your bid is the best and includes VAT.

• "Best without VAT" - if your bid is the best and the tax is not included.

An active bid (created ) has cost competitiveness indicators:

• In the "Bargain" mode: "Best", "Among the best", "Mid", "Losing".

• In the "Auction" mode: "Best" and "Outbid" (i.e. someone made a better bid).

• In the "Fix" mode, only the "Bid placed" indication will be displayed, since participants do not have the opportunity to offer their own price.

In the screenshot below you can see an example of what the bid cost competitiveness indicators look like.

Displayed for companies with the following roles: Shipper (shipper), Carrier (carrier), Freight forwarder (forwarder), Forwarder-carrier (forwarder_carrier), Dispatcher ( dispatcher), Freight broker (freight_broker) and Shipper-carrier ( shipper_carrier) in the "Logistics services" section.

Company profile is a "business card" of your company on Roolz. A well-filled profile allows you to advertise your business for free in the companies directory (it will be placed higher in the list and will be more visible), where shippers often look for new carriers and forwarders.

In the directory, company information is briefly presented with a profile card where you can fill in the following fields:

• Company name;

• Logo;

• Motto;

• Company role;

• Public offers amount;

• Fleet size (for carriers);

• Company size.

Once you click on the card, will open.

Displayed for companies with the Carrier (carrier), Forwarder-carrier (forwarder_carrier), Dispatcher ( dispatcher) and Shipper-carrier ( shipper_carrier) roles.

How long will the offer be active?

The selected values ​​are displayed in the "Logistics services" section.

Types of cargo a company typically handles. The selected values ​​are displayed in the "Logistics services" section.

What is an automatic matching?

Automatic matching of offers is a system feature that allows you to save your time through automatic search and selection of suitable freight or vehicle for your offer.

Only offers with "Published" status participate in automatic selection.

The auto-selection results are updated every 2-5 minutes, i.e. after publishing your offer, the first auto-selection result may appear in 5 minutes.

Comparison of freight and vehicle offers is carried out using neural networks (AI) according to the following criteria, which may sometimes differ (automatic selection for the best result):

1. Exact match:

• Loading. The loading location of the freight offer must include the loading location of the vehicle offer or vice versa.

  For example, loading is indicated in Istanbul, and this city is included in the area that is indicated in the vehicle offer as the loading region.

• Unloading. The final loading point in the freight offer must coincide with or be included in the location of one of the transport delivery directions (there can be up to 15 of them) or vice versa.

  For example, in freight offer the last unloading is Istanbul, and in transport one of the directions is Turkey.

• Loading time. The first loading time must overlap with the time when the transport is ready for loading.

  For example, the loading period is from the 13th to the 15th, and the transport is ready for loading from the 14th.

• Type of transportation. If the types of transportation in the cargo and transport are specified, they must match.

  For example, an FTL load that requires an entire truck to be transported will not match a vehicle that is only looking for less than full truck loads (LTL).

• Vehicle category. If a requirement is specified in the freight offer, it must match the vehicle category.

  For example, the load for a truck will not match transport that has the category of light van (LCV up to 3.5t).

• Truck body type. One of the body types in the freight offer must match the corresponding value in the vehicle offer.

  For example, a load that requires a timber truck will not match a fuel truck.

• Weight. The tonnage of the vehicle must be sufficient to carry the weight of the cargo.

  For example, a load that weighs 18 tons will not match a transport that indicates a free tonnage of 12 tons.

• Volume. The free cubic volume of cargo space must be able to accommodate the volume of cargo.

  For example, a load with a volume of 90m³ will not match a vehicle with a body volume of 20m³.

• Temperature conditions. The temperature requirements of the cargo must fully fall within the range of the temperature conditions of the transport.

  For example, cargo with a minimum temperature of -15°C will not match transport with a minimum temperature of -5°C.

• Cargo hazard. If cargo is dangerous, then hazard class must correspond to one of the ADR classes in transport.

  For example, cargo with hazard class 4 will not match transport where ADR class 9 is indicated.

• Loading type. If cargo and transport indicate loading types, one of the loading types must match one of the types in the transport.

  For example, cargo that requires top loading/unloading will not match a vehicle that has a rear loading type.

1. Partial matches are freight and vehicle offers that do not fully meet the exact match criteria,

   but may potentially be suitable for transportation. Partial search criteria have been expanded to include the following fields and data:

• Loading. If transport specifies location and radius, the radius is increased 2x times.

  For example, if transport indicates a radius of 15 km, then the radius is increased to 30 km.

• Type of transportation. The specified values of freight and transport offers are ignored.

  For example, there is currently no LTL option for cargo on the market, but there are FTL carriers, with whom you can negotiate.

• Vehicle category. The specified values in freight and vehicle offers are ignored.

  For example, the cargo indicates double-trailer, but there are no such offers on the market, however, there are 2 trucks that are fully suitable according to other criteria.

• Truck body type. If not a whole group of body types is chosen in the freight offer, then the entire group gets selected.

  For example, freight offer indicates curtainsider, but it can also most likely be transported in a refrigerator with the temperature control turned off or in an all-metal body.

• Loading type. The specified values in cargo and transport are ignored.

  For example, right now there is no suitable transport on the market with loading from both sides, but in general, loading cargo from one side is possible.

What is companies directory? What companies are there and how to find them?

Companies directory is a database of all companies on Roolz, which profiles are public.

The companies directory includes both large organizations and entrepreneurs of all roles: shippers, carriers, forwarders, dispatchers, customs brokers, warehouse operators.

Roolz unites companies that organize, implement and maintain transport logistics. In the companies directory, many users find regular transportation partners and work with them on a private exchange.

Searching for new shippers and carriers is particularly convenient, as there are advanced search filters by company's roles, size, services provided, types of transported goods and route directions.

How to find company in the directory?

How to view and contact people listed in my company profile?

What is an offer?

An offer is an offering or request for a freight transportation service. Shippers publish their freight and carriers publish their vehicles. When your offer is published, the system automatically searches for offers that match your offer. Users can view published offers as well as post their own.

There are 2 types of offers:

1. Freight. You are a shipper and are looking for carriers.

2. Transport. You have free transport and you are looking for a freight transportation offer.

All offers can be public and private. This is regulated using checkboxes when creating an offer.

Also, if you placed an offer privately, then your offer will only be visible to you and your partners from the private exchange; such offers will be indicated as "Private".

Here is an interactive window to help you understand how this works (you can scroll through it):

Text guide:

• Not published | not_published

  Available for all offers. The offer is not published on the exchange, meaning no one outside your company can find it and respond. Typically, this status is for offers that have been removed from publication or created as a draft for subsequent publication.

  An offer may be automatically removed from publication if:

  • the publication period has ended and the winner of the auction has not been selected;

  • the winning bid was rejected or cancelled and the offer cannot be automatically re-published (the deadline and first loading date have passed).

  Also, an offer may be automatically removed from publication by the system in the following cases:

  • the deadline for the first loading specified in the cargo offer has passed;

  • the user indicated as responsible in the offer has been deleted;

  • the offer has received complaints from other users.

• Published | published

  Available for all types of offers. The offer is posted on the exchange, it is valid, and can be found by others on the public and/or private exchange. An offer can only be published if all required fields are filled in. The date and time of the first upload must be in the future.

• Pending | await_confirm

  Only freight offers in the "Bargain", "Auction" and "Fix" modes with the selected bid winner. The offer is not published on the exchange. The bid winner has been selected and you are waiting for confirmation of their bid and readiness to take the cargo. When creating an offer in the "Bargain", "Auction" or "Fix" modes, you can set waiting period for bid confirmation. If the winner does not confirm their bid within the specified period, it will be automatically rejected and the offer will be republished. In the "Auction" mode in this case the system will automatically select a new winner, i.e. the next one with the highest bid. If the deadline and first loading date have passed by this point, the offer will not be republished and will receive "Not published" status.

• Confirmation | confirmation

  Only freight offers in the "Bargain", "Auction" and "Fix" modes with the selected bidder. The offer is not published on the exchange. The winner has confirmed their bid and readiness for transportation. Both you and the carrier are satisfied with all the conditions and next you need to finally conclude the deal.

• Archive | closed

  Available for all offers. The offer is not posted on the exchange and is closed. Archived offers cannot be edited or deleted. There is a special status for archived freight offers, for which transactions were concluded through "‎Bargain"‎, "‎Auction"‎ or "Fix" modes‎: The deal has been concluded (deal_made).

What is a messenger, chats and what are they for?

In logistics, speed and consistency of communication are important.

Roolz messenger allows you to communicate with users directly in the system. You don't have to switch to a third-party messenger or email to clarify the details of transportation or send documents.

Roolz messenger is like a new social network, but in the world of logistics.

"Using traditional messengers for work is one of the deadly sins of productivity".

Constantine Ignatenko, co-founder of Roolz, a platform for organizing freight transportation.

What is user blocking?

Blocking a user is adding a user to your personal blacklist.

If you do not want a particular user to be able to find you and send you messages, you can block them.

When a user is blocked:

• Both you and the user cannot send messages to each other in the personal chat. Instead of the message input field you will see a notification that you blocked the user or that the user blocked you.

• When a user is blocked, they cannot be in your contacts. You will also be removed from their contact list (if you were previously in it).

• A blocked user cannot view blacklisted user's profile.

• A blocked user cannot find blocked user through the search.

How to block and unblock a user?

There are 3 ways:

• In the user's profile. Tap the three dots in the user's profile to display the block or unblock button.

• On the "Blocked users page". Click on your photo in the upper right corner, expand "Settings" in the menu that appears, and click "Blocked users". This page displays a list of users that you blocked. You can unblock them and add new users to the blacklist through the search.

• In the chat box, if the user is not in your contacts.

  If the user is blocked, an unblock button appears at the bottom of the chat correspondence window.

There are 5 message statuses:

1. Loading and sending. The clock icon is displayed. When the message is being sent, do not close the page.

1. Loading and sending error. The red icon is displayed. You can delete message and send it again.

1. Sent. A single gray check mark appears, indicating that the message has been sent but not yet delivered to the recipient's device.

1. Delivered. 2 gray check marks are displayed. The user received the message, i.e. it has been delivered to the user's active device, but has not yet been read.

1. Read. 2 blue check marks are displayed. The user open the chat and read your message.

How to find freight?

There are 2 ways:

1. Automatic. Publish your vehicle offer and the system will automatically start searching and selecting suitable freight. When loads are found, you will receive an email notification and you will be able to view the offers provided by the system. Shippers will also see that your vehicle is suitable for them.

2. Manual. Open "Search freight and transport" page, switch the button above the search form to "Freight" mode.

Indicate where you can to pick up the shipment and where you can deliver it. You can enter names of towns, areas, regions and countries. Such filters are also available on the private exchange on the pages of sent and received offers.

Besides filter searches, you can also do it through:

• User profile. If a user posted public offers, these will be displayed in their profile. You do not have to write and disturb the person unnecessarily and others do not have to distract you.

• Company profile. If a company posted public offers, they are displayed in the company profile.

There is also a feature called "Partners selection".

If you are a shipper and only work with trusted partners but want to find new ones, you can publish duplicates of your private offers on the public exchange.

And if you are a carrier, partner selection offers are a great way to get into the customer's private exchange.

How do bids work?

Where to find filters to sort offers:

How to export offers:

In order to create an offer in the "Auction" mode, you need to:

How to place bids on offers in the "Auction" mode?

To participate in bidding and make the most attractive offer to deliver cargo, you need to do the following:

Messenger is actively developing. Now there are 2 types of chats available:

1. Notes. A special type of chat where you can keep notes and files just for yourself. Messages in Notes are only available to yourself. You cannot delete this chat, but you can clear all history, including the files.

1. Personal chat. Your private chats. Your chat history is only available to you and the person you are chatting with. Deleting a personal chat means that your chat history will only be deleted for you, but will be kept for the receiver. If the person who sent you a message is not your contact, you can block them or add them to your contacts.

What you can do with the chats:

• Pin. You can pin up to 5 chats, which will appear at the top of the chat list in the left menu. To pin a chat, click on the chat you wish to pin. Click on the three dots in the upper right corner. Select "Pin" from the actions drop-down list.

• Turn notifications on and off. In the upper right corner of the chat, click on the three dots and select "Mute/Unmute" from the actions drop-down list.

• Mark as read. If you don't want to read chat messages right now, you can mark the chat as read. Open menu with the right-click and select "Mark as read". You will mark the chat as read, but the messages themselves will not be read. You can also do the opposite. If you want to mark a chat that you've already read so that you don't forget about it, open the menu with the right-click and select "Mark as unread". In this case, a blue circle will appear to the right of the selected chat in the chat list.

• Delete. Click on the chat that you want to delete. Click on the three dots in the upper right corner and select "Delete" from the drop down list.

• Expand, change the position and size of the chat window. You can expand an open chat to almost the whole page. Click the button:

You can change the position of the chat window by moving it to the right or left and stretching it. To do this, move the cursor across the top of the window between the chat name (or the name of the person you are talking to) and the buttons on the right. Once the cursor changes to a "hand", press and hold the cursor to change the position and/or size of the chat window.

You can do the following messaging operations:

• Send text messages. A message can contain up to 4096 characters. Message storage history is unlimited.

• Send files. Files are sent one message at a time. Almost all file formats are available, including pdf, doc, xlsx and csv. When uploading a file, do not close the page or the upload will fail. If you are sending a photo or video file, the quality will be fully preserved. 2 GB is the maximum size of one file. The file storage history is unlimited.

• Forward. You can forward a text message or file from one chat to another. Often important messages are forwarded to notes so you don't forget anything important.

• Reply. This quotes the message you are about to reply to. You can send a text message as a reply to a specific message or as an attachment to another message.

• Copy. Allows you to copy text from a message.

• Edit. You can only edit your own messages, but the ability to edit depends on the type of chat. In the case of a personal chat, you can only edit messages within 15 minutes of sending. This is to prevent other participants from distorting the correspondence history and agreements. In case of "Notes" chat, you can edit any message regardless of the time it was sent.

• Delete. You can only delete your own messages, but the ability to delete depends on the type of chat. In case of "Notes" chat, you can delete any message.

What is an Offer?

An offer is an offering or request for a freight transportation service. Shippers publish their freight and carriers publish their transport. When your offer is published, the system automatically searches for offers that match your offer. Users can view published offers as well as publish their own.

There are 2 types of offers:

1. Freight. You are a shipper and are looking for carriers.

2. Vehicle. You have free transport and you are looking for a freight transportation offer.

All offers can be public and private. This is regulated using checkboxes when creating an offer.

Also, if you placed an offer privately, then your offer will only be visible to you and your partners from the ; such offers will be indicated as "Private".

Here is an interactive window to help you understand how this works (you can scroll through it):

Text guide:

Fix:

• A mode where each participant competes for transportation, offering transportation conditions;

• The cost of transportation is fixed and is set by the owner of the offer;

• When you have a fixed cost of transportation, no one can bargain on the cost;

• If "Book now" setting is not disabled, then fix mode allows you to conduct competition between the participants, but only on the terms of transportation;

• This mode is great for holding a competition among your carriers with a set contract cost.

Fix with "Book now" function.

Used in two cases:

• The first participant to agree wins the transportation;

• If you sent the offer to only one partner, then this is a direct assignment of the offer to the partner, as in case of a contract plan.

To create an offer in the "Fix" mode, you need to:

How to place bids on offers in "Fix" mode?

Bargain:

• The most flexible bidding mode, where competition both in terms of cost and transportation is important;

• A bidder has 4 statuses of their active bid: "Best", "Among the best", "Mid" and "Losing";

• Each user can make an unlimited number of bids, but only the last bid will be active;

• Even if the user is a member of several companies, they can also submit an unlimited number of bids;

• The price specified in the offer is a guideline for bidders;

• You determine the winner yourself.

In order to create an offer for the "Bargain" mode, do the following:

How to place bids on offers in "Bargain" mode?