# Full guide

### What is a messenger, chats and what are they for?

In logistics, speed and consistency of communication are important.

Roolz messenger allows you to communicate with users directly in the system. You don't have to switch to a third-party messenger or email to clarify the details of transportation or send documents.

Roolz messenger is like a new social network, but in the world of logistics.

> "Using traditional messengers for work is one of the deadly sins of productivity".
>
> Constantine Ignatenko, co-founder of Roolz, a platform for organizing freight transportation.

<details>

<summary><strong>How to delete a message?</strong></summary>

Select message that you wish to delete. Use the right mouse click to view possible actions and select "Delete". Click "Confirm" in the window that appears.

Please, note that **in the chat you can only delete messages within 15 minutes of sending.** All deleted messages will be marked as "Message deleted". This is to prevent other participants from distorting the correspondence history and agreements.

In "Notes" chat, you can delete messages at any time.

</details>

<details>

<summary><strong>How to edit a message?</strong></summary>

Select message that you want to edit. Use the right mouse click to open the menu and select "Edit" option. You can now edit the message.&#x20;

Please, note that **in the chats you can only edit messages within 15 minutes of sending.** This is to prevent the other party from distorting the history of correspondence and agreements.

In "Notes" chat, you can edit your messages at any time.

</details>

<details>

<summary><strong>How to forward a message?</strong></summary>

1. Select message that you want to forward and right-click.
2. Select "Forward" from the menu that appears.

<img src="/files/NHutwHHTAHZd31FwOyt8" alt="" data-size="original">

3. A search box for your chats and contacts will open, where you can find the chat or the user than you want to send message to.

<img src="/files/qKkaM9NVY3O2x1C2s8l5" alt="" data-size="original">

4. When you find the recipient, click on them and the message will be forwarded.

</details>

<details>

<summary><strong>How to report a user?</strong></summary>

Send an email at **<support@roolz.net>** with the user's nickname and the reason for the complaint. We will review it and take action within two days.

</details>

<details>

<summary><strong>What types of files can be shared in chats?</strong></summary>

You can send almost any file format, including pdf, doc, xlsx, csv, etc.

If you send a photo or video file, the quality will be fully preserved.&#x20;

2GB is the maximum size for a single file to send. There is no limit to how long you can keep your files.

**❕Note.** When uploading a file, do not close the page or the download will be interrupted.

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