# Plans and subscriptions

### Roolz has 5 plans, each one covers a different purpose:

1. **Free** *— for those who rarely carry out shipping and have few partners. Includes:*

* Unlimited publishing of freight and transport offers
* Unlimited freight and transport search
* View contacts and participate in bidding: 30 offers (company-wide)
* Free private offers: 10 (per user)
* Free partner groups: 2<br>

2. **Beginner** *— for entrepreneurs and companies with a small volume of transportation. Includes:*

* Viewing contacts and participating in bidding: 500 offers (per user)
* Viewing company and user contacts: 30 (per user)
* Free private offers: 30 (per user)
* Free partner groups: 5

General:

* Support speed: up to 3 days<br>

3. **Pro** *— for developing companies that need to streamline and speed up the organization of cargo transportation. Includes:*

* Viewing contacts and participating in bidding: unlimited
* Viewing company and user contacts: unlimited
* Viewing offers in company profiles
* Free private offers: 100 (per user)
* Free partner groups: 20

General:

* Delayed bidding start (temporary bidding windows)
* The first bid from a participant can be any
* Planned auction price
* Support speed: within 24 hours<br>

4. **Expert** *— for those who are actively working in contract logistics and spot market. Includes:*

* Full access to the private exchange
* Free private offers: 200 (per user)
* Free partner groups: 10,000

General

* Delayed bidding start (temporary bidding windows)
* The first bid from a participant can be any
* Planned auction price
* Support speed: within 4 hours<br>

5. **Enterprise** *— for companies that need to streamline, simplify and speed up the organization of transporting large volumes within departments. Includes:*

* Full access to the private exchange
* Free private offers: individual
* Free partner groups: individual
* Private offer price without a limit: individual

General

* Delayed bidding start (temporary bidding windows)
* The first bid from a participant can be any
* Planned auction price

<details>

<summary><strong>How to request an invoice for payment and closing documents?</strong></summary>

Contact our support at **<support@roolz.net>**.

</details>

<details>

<summary><strong>Do the carriers pay to see contacts in our private offers?</strong></summary>

They don't. Viewing contacts and bidding on your private offers is free for your partners.

</details>

<details>

<summary><strong>Does the number of offer contact views roll over to the next month?</strong></summary>

No, it doesn't. We recommend you to use all features of your plan in a timely manner so that unused limits are not burned off.

</details>

<details>

<summary><strong>Can employees of the same company use different subscription plans?</strong></summary>

No, they can't. The plan is purchased for the company, within which the employees work.

</details>

<details>

<summary><strong>How are offer views on a public exchange counted?</strong></summary>

Offer views are free for everyone on a public exchange. You only pay for contact views. The number of available contact views is regulated by your plan: the higher the plan, the more the number of the possible contact views.

</details>

<details>

<summary><strong>What is the chargeback policy?</strong></summary>

There are no refunds. If you have purchased a plan and have not used its limits you will not be refunded if you cancel your subscription.

</details>

<details>

<summary><strong>How soon after payment does the plan take effect?</strong></summary>

Immediately after the payment, you will be able to view offers and contacts of users, the number per month depends on your plan.

</details>


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